Profile

Company Mission

Provide exceptional claims service with unparallel value to our expanding customer base and perpetuate a culture of integrity and urgency amongst our teammates to do the right thing every day for our customers and each other.

A message from our President.

Welcome to Totura and Company and our new website.

We proudly offer specialty claims adjusting services for all lines/types of Property, Casualty and Liability claims. Our claim assignments originate from traditional Domestic insurance carriers, Start-up carriers, as well as Excess and Surplus lines carriers, London Syndicates, Third Party Administrators, Self- Insured Entities and City and State Municipalities.

Totura & Company offers adjusting services in the state of Florida and Georgia. Our team is dedicated in providing excellent customer service that will exceed your expectations. We continue to grow by embracing progressive change based on the needs of our clients and employees. We believe this means that you can expect us to provide you and your company the kind of service that builds relationships. We enjoy a diversified and large client base built on loyalty from over 39 years of exceptional claims service. We are one of the few Florida based independent adjusting firms who hire adjusters on a permanent basis as employees and comply with all respective state and federal laws. We understand the importance of building strong, long-lasting relationships with our clients and employees.

We support our communities in Florida by being a part of local charities such as Adopt a Christmas Family, Adopt a Hurricane Family and the Children’s Home Society. This meets our corporate initiatives of business responsibility and stewardship as well as allowing our employees to be a part of something bigger, that we believe benefits those in their time of need or crisis. If you review our Customer Survey section you will note each completed Survey feedback insures that Totura and Company will donate $1.00 toward the Children’s Home Society. We will keep all of you updated with the results based on your participation by posting comments and pictures in our News & Events section.

Totura and Company is here to protect our valued client’s interests by providing prompt fair and personalized service. We look for new ways to meet your needs every day. From utilizing the latest in hi-tech claims management to hiring experienced and seasoned property and liability adjusters. It is our goal and challenge to provide prompt results to our investigations with the appropriate pertinent report information. As a result our clients need not worry about “slow turn-around times” with our investigative material.

Totura and Company is also dedicated to hiring and retaining the best and most experienced claims professional’s in the industry. All of our current and future employees are key members of TEAM TOTURA and pivotal contributors in our success over the past 39 years. During that time, we significantly outperformed the industry in a number of ways.

You have helped to lead us to success. We're dedicated to a culture and environment that provides challenging, interesting work and encourages you to grow and to enjoy what you do. We commit to providing you a work environment that supports you.

Whether you are a client or an employee, thank you for choosing Totura & Company!

Totura and Company is proud to offer the finest claims service and programs in the industry where you, our valued clients, receive the quality professional service you expect for your customers!

Our team of professional claim adjusters has extensive experience in property, casualty and catastrophe.

In 1970, Totura and Company was formed as a corporation to handle various Claims Programs. Now Totura and Company handles claims for over 900 different clients nationwide. Totura and Company also handles many London (England) based clients through certain interested underwriters of Lloyds of London. In addition to property and casualty claims, Totura and Company runs Workers’ Compensation programs for a variety of self-insured Clients as well as handling the Claims Administration for other municipalities.

• Dependably serving the insurance community for four decades
• Capable of Administrating programs on a State specific or National basis
• More field locations in Florida than any competitor
• Involved in MORE industry trade organizations than any competitor
• Licensed professional staff averages 21.9 years experience
• Tenure for employees employed one year or more averages14+ years
• 98.6% of reports submitted to client ON TIME
• Average yearly retention of clients exceeds 96%
• We will exceed your technological expectations
• Security of $5M per claim/annual aggregate in E&O coverage
  E&O Certificate 07.01.2012.pdf
• We do our own Quality Control audits so you don’t have to!
• We stand behind our 100% Satisfaction Guarantee!'

Why Choose us? Because of our Service Standards:

1. 24 Hour contact with insured
2. Inspection within 72 hours of contact – document exceptions
3. Computerized line item estimate/short form report to company within 7 days of inspection.
4. Reports, estimates, photographs and other documentation will be submitted by email in PDF with invoice
5. Tax and depreciation (if applicable) on all estimates
6. Coverage/Underwriting issues will be addressed in the report and documented
7. Expect First and Final report with invoice within 7 calendar days. Should you not be able to close within that timeframe, status report documenting reasons will be required.
8. Status report every 15 days
9. Diagrams with measurements
10. Xactimate Estimates – Base Services Charges Turned Off unless specifically requested by client.